Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We accept returns of unworn, original-condition merchandise within 30 days of purchase. Please note that clearance items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, Steve Madden ships to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know my size?
Most of our shoes run true to size, but fit can vary by style. We recommend checking the size chart available on each product page for specific measurements and fit tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately for assistance.